26 APRIL 2017

ymcalogostandalonewa

YMCA WA
PHONE: (08) 9473 8400
EMAIL: enquiries@ymcawa.org.au

 

Feedback

YMCA WA welcomes your feedback, including grievances and complaints, as this will help to improve the services provided.

Complaints feedback options available to you:

1. Please initially discuss the problem with the Educator involved or the Early Learning Centre Director/Outside School Hours Care Supervisor to see if it can be resolved.
2. If you feel that action is necessary after this discussion please contact YMCA WA Management on 9473 8400 and request to speak to the Centre’s General or Operations Manager. You can submit your complaint in writing to This email address is being protected from spambots. You need JavaScript enabled to view it.
3. If this does not resolve the problems raised your feedback will be taken to the Executive Manager of Service Delivery.
4. If you are still not happy that your concerns are being addressed, you also have the option to direct your concerns and grievances to:

Education and Care Regulatory Unit
Department of Local Government and Communities
Postal Address: PO Box 6242, East Perth Business Centre, EAST PERTH WA 6892
Address: Ground Floor 111 Wellington Street, East Perth 6004
Phone: 08 6551 8333
Country Freecall: 1800 199 383
Fax: 08 6552 1555
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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